Privacy Policy
Vivo Sync LLC
Effective Date: January 2024
Vivo Sync LLC (“Vivo Sync,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including our website, forms, and communication channels.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Appointment and booking details
- Communication preferences
Automatically Collected Information
- IP address
- Browser type
- Device information
- Usage data (e.g., pages visited, time spent)
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Communicate with you regarding inquiries, bookings, and services
- Send confirmations, updates, and reminders
- Provide customer support
- Improve our services and user experience
3. SMS & Messaging Communications (Twilio Compliance Section)
By providing your phone number and opting in, you consent to receive SMS messages from Vivo Sync LLC related to:
- Appointment confirmations and reminders
- Booking updates
- Customer support communications
Message frequency may vary.
Opt-Out Instructions
You can opt out of SMS communications at any time by replying:
Message & Data Rates
Message and data rates may apply depending on your mobile carrier.
Consent
Your consent to receive SMS messages is not a condition of purchase.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Service providers (such as CRM platforms and communication providers like Twilio)
- Business partners involved in fulfilling your requested services (e.g., tattoo artists or studios)
- Legal authorities if required by law
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
7. Your Rights & Choices
You may:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of communications at any time
To make a request, contact us at:
info@vivosync.co
8. Third-Party Services
We may use third-party platforms (such as CRM systems, scheduling tools, and communication providers). These services operate under their own privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Vivo Sync LLC
info@vivosync.co